GENERAL TERMS AND CONDITIONS OF SALE
The present general conditions of sale govern all relations between the company Mantap Surfstyle, publisher of the website https://www.mantapsurfstyle.com and its customers.
- Prior to any transaction on the www.mantapsurfstyle.com website, the customer acknowledges having read and expressly accepts these terms and conditions when he/she clicks on the "Validate" button on the Bank's virtual payment terminal, when he/she uses his/her mantapsurfstyle.com account or when he/she pays by cheque or transfer.
A) SPECIAL CONDITIONS OF SALE :
- The customer acknowledges having read, at the time of placing the order, the special conditions of sale stated on the screen (name, price, component, weight, quantity, colour, particularities of the products, cost of the home delivery service and limitation of certain categories of products) and expressly declares that he/she accepts them without reservation.
- The placing of the order and its confirmation by the customer, materializes his full and complete acceptance of the particular conditions of sale, only applicable to the order.
- The customer has a 7-day cooling-off period.
B) PRODUCT SHEETS :
- The photographs illustrating the products are not part of the contractual field. If errors are introduced (colours in particular), in no case, the responsibility of Mantap Surfstyle editor of the site could not be committed.
C) ORDERING :
The order is summarised with all the products selected by the customer who validates it:
- by clicking on the "Validate" button on the Bank's virtual payment terminal
- by clicking on the "Pay with your mantapsurfstyle.com account" button if its credit is greater than the amount of the order
- by sending the printable order form signed and accompanied by the payment by cheque to Mantap Surfstyle or by bank transfer.
D) CONFIRMATION OF THE ORDER :
- Mantapsurfstyle.com confirms the acceptance of the order to the customer by one of the following means of his choice: electronic mail or mail. The sale will only be concluded once the order has been confirmed by Mantap Surfstyle.
- Mantap Surfstyle reserves the right not to confirm an order for any reason whatsoever, in particular due to the supply of products, a problem concerning the order received (e.g.: illegible document), an abnormal order or a foreseeable problem concerning the delivery to be made.
- Mantap Surfstyle will inform the customer by any means.
Any new order can only be placed after regular payment by the customer of the amounts due for his previous orders.
E) DELIVERY :
- The delivery of a product ordered on www.mantapsurfstyle.com is carried out either by the Post Office or by a specific carrier, 90% by Mondial Relay https://www.mondialrelay.fr/ see their CGV. Delivery takes 3 to 6 working days. As soon as the parcel is placed at the relay point, it is the responsibility of the carrier to ensure that the parcel is delivered correctly and in good condition. Upon receipt of the package, please take care to check the condition of the package, if necessary to open the package, to put reserves or refuse the package if you your product is defective. As soon as you sign the delivery note, only you are responsible for the delivery. Mantap Sursftyle declines all responsibility in case of damaged product after opening the package. Delivery incidents are handled by Mondial Relay within a maximum of 15 calendar days of receipt of the complaint. We do our utmost to find the most economical and secure solution in each case. - The delivery is made to the address indicated on the delivery note, filled in by the buyer. The delivery address must be a physical address (number / street), Mantap Surfstyle reserves the right to refuse any delivery to a post office box.
- Mantap Surfstyle, editor of the mantapsurfstyle.com website, is not responsible for any failure to meet its contractual obligations in the event of force majeure or fortuitous events, including, but not limited to, disasters, fires, external strikes, external failures or breakdowns, and in general any event that does not allow the proper execution of orders and deliveries.
Always check your package upon arrival. If you notice that your package is damaged, you must imperatively make a reservation to the carrier or refuse the package if you see that the condition of the package is likely to have damaged your products. If the package was in good condition but a product or accessory is missing, you must contact our customer service as soon as possible.
- If the customer wishes to have more than one place of delivery, he/she will have to place as many orders with the related delivery costs.
F) RIGHT OF WITHDRAWAL :
- You have 7 days from receipt of the items to make up your mind. In case of request for exchange or refund, return the new article in its original packaging, intact, with all accessories, instructions for use and documentation as well as the delivery invoice to the issuing address.
G) PRICES :
Prices are expressed in French.
- Prices are expressed in Euro only.
- The transactions are always estimated in Euro.
- The price indicated on the product sheet does not include the price of transport.
- The price indicated in the order confirmation is the final price, expressed all taxes included and including VAT.
- This price includes the price of the product, the handling, packaging and conservation costs, the transport costs.
H) PAYMENT :
- The price charged to the customer is the price indicated by the online payment system or on the printable order form.
- The price of the products is payable in cash on the day of the effective order.
- The payment is made by credit card CB - VISA or MASTERCARD, by Paypal, by transfer on the account Mantap Surfstyle or by check sent by mail. - On line: by means of secure payments set up by Mantap Surfstyle on the website www.mantapsurfstyle.com
- The order validated by the customer will be considered effective only when the banking payment centres concerned have given their agreement or the cheque has been cashed.
- Furthermore, Mantap Surfstyle reserves the right to refuse any order from a customer with whom there is a dispute.
(I) DISPUTES :
- The present contract is subject to French law. Mantap Surfstyle cannot be held responsible for damages of any kind, whether material or immaterial or physical, which could result from a malfunction or misuse of the products marketed by Mantap Surfstyle.
- In case of concern in the application of this contract, the buyer has the possibility, before any legal action, to seek an amicable solution.
- It is recalled that the search for an amicable solution does not interrupt the period of the legal guarantee, nor the duration of the contractual guarantee. It is also recalled that as a general rule and subject to the appreciation of the courts, compliance with the provisions of this contract relating to the contractual guarantee assumes that :
- The buyer uses the equipment in a normal way
- No third party not authorised by the seller or the manufacturer shall carry out repairs on the appliance in the case of highly technical operations.
- Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to explain their situations. In the event of a dispute, the customer shall first contact the company to obtain an amicable solution. Failing this, the French courts shall have sole jurisdiction, regardless of the place of delivery and the method of payment accepted.
J) WARRANTY :
- In any case, the customer benefits from the legal guarantee of evictions and hidden defects.
- All our material is carefully checked and packed before delivery. Any parcel delivered by the post or our carriers arriving defective is to be put under reserve or refused.
- No warranty on wakesurf, kitesurf and paddle boards, our products are carefully designed and shipped, it is the responsibility of the buyer if any damage is caused. Pads and fins are guaranteed for 3 months.
- For repairs, do not hesitate to inform us, we will refer you.
K) LEGAL INFORMATION :
The need to have nominative information collected for the purposes of distance selling is compulsory, as this information is essential for the processing and delivery of orders, the establishment of invoices and guarantees. Failure to provide this information will result in the invalidity of the order.
L) PERSONAL DATA :
As mentioned in the legal notice, Mantap Surfstyle, as the person responsible for the processing, implements this processing of personal data for the main purpose of managing the user's registration to the community site and sending newsletters. Mantap Surfstyle, through its website mantapsurfstyle.com, is committed to preserving the confidentiality of personal data.